Frequently Asked QuestionsFrequently Asked Questions


Click on the questions below to read answers to questions about our star profiles and astrology. If you can't find the web page you are looking for, you can see if it exists on the Sitemap page.

What is a birth wheel? »

A birth wheel - is a map that shows where the Sun, Moon and planets were at a particular time and place.

Why is the wheel important and unique? »

Your sun sign tells you which constellation the sun was associated with when you were born. So if you are an Aries, this means that at the time you were born, the sun had an association with the constellation of stars knows as Aries. Most likely you will have the same general characteristics as others born under the same sun sign. However every other constellation and planet was also present in the sky at a particular position when you were born, and each of them influences you in a unique way. That's where your natal profile comes in. Your birth wheel shows you the placement of all the planets in the sky at the place and time of your birth. These astrology wheels are therefore unique to each person, as the date, time and place of birth are the basis for their development

How to look at it? »

  • The wheels are illustrated in a circle, called the elliptic. This represents the plane on which the earth orbits around the sun each year.
  • The wheel is then divided into 12 outer sections, and each of them represents the signs of the Zodiac: Aries, Taurus, Gemini, Cancer, Leo, Virgo, Libra, Scorpio, Sagittarius, Capricorn, Aquarius and Pisces. The rising sign, or ascendant, appears in the 9'o'clock position in the natal profile and it represents the sign that describes our personality and how the world sees us.
  • In the inner circle of the wheel there are the 12 segments representing the Houses: starting with the 1st House, (the Ascendant) and moving clockwise, each House is numbered from 1 to 12.
  • Each planet and star is represented somewhere inside the Houses, followed by the symbol of the sign in which it is located, and the position in degrees of that sign.
  • Each house represents a certain theme in your life, i.e. the 7th house is the house of marriage and partnerships and the 10th house is carrier. The sign that rules the House and the planets' positions at the time of your birth influence these different aspects in you life. As planets pass through your different houses during your lifetime, you experience their various influences and the changes associated with them.
  • The planets provide the power, the energy and the principles while the signs are the areas, circumstances and conditions through which they operate.

Why is my birth time important? »

Birth times are important because the planetary and cosmic forces that govern astrology are in constant motion. Depending upon the specifics of your unique situation, the difference of even an hour can affect the accuracy of your Astrology Report. Critical factors like your Moon sign and your rising sign (the Ascendant) change location in the zodiac or rotate significantly throughout the course of the day. Astrologers use the exact placement of these items and other key indicators as a basis for the most detailed and specific interpretations.

Can I order a profile if I haven't got the birth time? »

If you don't have your exact birth time, go ahead and order your report without it. We will assume that your birth time was 12 noon which we believe still gives a pretty accurate reading of the Ascendant. Plus, we've made it easy for you to enter it later, and we'll automatically upgrade your profile -- for FREE -- whenever you insert this important information.

What other interpretations do Chart the Stars offer? »

  • The Full Interpretation - is a more detailed birth profile interpretation, usually about 30pages. It's professionally printedand bound in its own folder.
  • Career Prospects - to help you understand what types of career would best suit you.
  • Relationship Compatibility Report - to know how compatible you are with another person and help you improving that relationship.
  • One Year Forecast - to understand when it's the right time to make a move in your life.

You can find out more and order a detailed interpretation from the in depth analysis page.

Can I read a sample profile? »

Yes you can. Please go to the celebrities page and select the interpretation that you want to read.

What information does Chart the Stars need from me to create a profile? »

All we require is name, date of birth, place of birth and if known, time of birth.

Are your profiles available to download? »

No, they are not. The reason for this is that we believe the professional presentation of each profile is paramount. They are only available through the post, but you won't have to wait long since they will be sent out to you on the day that you order, providing we receive that order by 3pm.

What can astrology do for me? »

Astrology can give you:

  • A deeper understanding of yourself, your partner, your child…
  • Clues on your strengths and weaknesses, on challenges and chances in your life…
  • A closer look at life cycles and topics, which are relevant at a certain point in your life…
  • The Chart the Stars website offers several kinds of interpretive reports, all of which can help you to see the pattern of a person's life, the inner drive and meaning behind their behaviours, their compatibility, and their ability to get along with others.

Are the profiles written by a real astrologer or are they computerised? »

The content of the Single Page profile and Full Interpretations has been written by professional astrologers (see our astrologer section). The complicated calculation required to establish the position of the planets at the time of birth is done by a computer.

Is it possible to cancel my order? »

No, unfortunately, you can't cancel your order once it has been received.

Can I ask for my order to be sent to a different address from mine? »

Yes of course. The profile can either be sent to you or to someone else.

I haven't received my order yet. Can you send it again? »

If you haven't received your order after 7 days from when you placed your order, we will send it again.

Can I return a profile and get a full refund? »

Yes If you are not completely satisfied.

Which payment methods can I use? »

You can pay by credit card or paypal

Is my data treated confidentially »

Yes, absolutely. The information you provide to Chart the Stars is not released to any other party, neither company nor individual. It is only used internally to process the orders you place with us.

Is it safe to order online? »

Our system is secure. Once you get to the payment area, all information is encrypted. Therefore there is no risk in entering credit card details since only Chart the Stars can read that information.

What is PayPal? »

PayPal, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals to send and receive money online. It allows anyone with an email address to securely send and receive online payments. PayPal makes sending money as easy as sending email. Members can instantly send money to anyone with an email address

Is PayPal secure? »

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

Does it cost money to sign up for PayPal? »

No. Opening a PayPal account is free. Personal accounts can send and receive money for free.